Opportunity Search

  • Operations Assistant

    King's College London - Department of Women & Children's Health<br />Salary: £24,771 to £27,830 per annum (pro-rata), plus £3,223 per annum London Allowance (pro-rata).

    Date Submitted: 19/10/2018

  • Research Assistant

    University College London - Department of Economics<br />Salary: £30,922 to £32,607 per annum, inclusive of London Allowance

    Date Submitted: 19/10/2018

  • CUSTOMER SUPPORT SPECIALIST

    Customer Support Specialist An exciting opportunity to join a dynamic team supporting blue chip multinational customers such as IBM, Vodafone and O2. My client delivers software services to channel partners of major IT vendors, this unique software enables customers to simplify their relationship and compliance needs including program rules, certifications, training, exams, costs and rebate management. As a first point of contact, you will work closely with my client’s customers to ensure they fully understand the software programme and get the maximum benefits from it. This will include: Training and supporting customers to use the software Identify and analyse any issues or bugs Developing an in-depth knowledge of all IT Vendor programs Ensuring that the software is updated with rules and requirements from IT vendors and communicating this to customers Collating feedback from customers and IT vendors to further enhance and develop the capabilities of the software Attend meetings with the development team and test new products prior to release Supporting the sales team Contribute to the development of the infrastructure and systems required to ensure we deliver a truly first class customer experience The person they require will have: Outstanding verbal and written communication skills A positive, determined and confident approach to customer service A high level of attention to detail Excellent time management and a high level of self-motivation The ability to grasp new concepts easily Creative problem solving skills Interest and enthusiasm within the IT industry Ideally you will have some previous customer service experience but they will also happily consider college/university leavers with the skills outlined above. In return, you will receive on the job training and personal coaching in this close-knit exciting team. Formal training programs will be provided where required. They pride themselves on their open and inclusive approach where you can discover all areas of the business and contribute to the success of the company. Please contact Francesca to discuss further.

    Date Submitted: 19/10/2018

  • Internal Recruitment FTC

    Our client based in Bracknell are currently seeking a Internal Recruitment Resourcer to join them on a FTC to cover Maternity. Free parking on site, working within a friendly team and fast paced environment. The role • To deliver a professional, timely and efficient recruitment and selection service to the business. • To provide analytical and KPI reports on recruitment and turnover. • To support the implementation of new approach to recruitment and selection and to lead on the implementation of changes in ATS system, and the redesign of our digital profile. • To support and contribute to the wider work of the HR Team. Recruitment, selection and talent • Manage the current recruitment and selection process end to end to provide the business with a responsive service which delivers quality candidates at the right cost. • Working with the Head of HR, implement a new approach to the delivery of recruitment and selection for the business - improving our digital employer brand presence. • Support the implementation of a new applicant tracking system. • Manage HR business processes which support recruitment and selection activity, including: establishment controls; leaver processes; exit interview and analysis and KPI reporting, and talent profile. Education and qualifications • Degree equivalent standard • 2+ years recruitment experience • CIPD level 3 desirable Experience and knowledge • be able to quickly build rapport with recruiting managers • help recruiting managers to articulate their recruitment requirements and describe these well-written recruitment briefs • Is confident talking to a variety of audiences • be able manage multiple priorities and actions • Is creative with a flair for problem solving Ti apply directly for this position or find out more information please get in touch directly charlotte.chandler@reedglobal.com 011 89 52 00 11. Reed Specialist Recruitment Limited is an employment agency and employment business

    Date Submitted: 19/10/2018

  • Remotely based Norwegian Speaker

    Online Agent- Bilingual Norwegian Bracknell £25,000 per annum (£2,000 pay rise after probation) Our client an international Automotive Technology business is currently looking to recruit Norwegian Speaking Online Agents who have the option of being remotely based. You will be first point of contact for all customers and the team's primary goal is to connect customers with salespeople at dealerships. If salespeople are not available to chat, the team becomes responsible for gathering as much information as possible about the customer's request, and generating a new opportunity for the dealership. Responsibilities Handle customer chats Perform other tasks as required, including tasks for other departments Review and critique other chats to ensure a high level of quality Call dealership as required to help find salespeople to take chats Candidate Requirements A typing speed of at least 45-50 WPM Strong written communication, including outstanding grammar, spelling, and vocabulary Familiarity with common application suites in a Windows environment Professional and courteous manner in handling chats in a variety of situations Flexible schedule, including the ability to work overnight and on weekends Punctual and reliable for scheduled shifts If you would like to apply for the role then please email Laura Cranford on or call . Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

    Date Submitted: 19/10/2018

  • Contact Centre Manager - Bracknell Area - £35k - £45k + bonus + Excellent Benefits

    Contact Centre Manager - Bracknell Area - £35k - £45k + 20% bonus + Excellent Benefits We are delighted to be recruiting for our client for an experienced Contact Centre Manager with a sales focus to lead and mentor the Customer Contact Centre team to produce first class sales and customer service through effective management of three Assistant Managers. Please note that candidates MUST have experience working within and managing a CONTACT CENTRE to apply! The team fluctuates from 25 to 30 at peak times and we are looking for someone who has experience leading through assistant managers and work with other Senior members of staff within Management and Operations to deliver results. Our client is a boutique call centre with a fantastic culture with a very low turnover of staff. You will be tasked to maintain a friendly, professional and enjoyable working environment where team members thrive and go the extra mile to achieve the requirements of customers. RESPONSIBILITIES INCLUDE: Leadership and Management To lead and motivate the whole Customer Contact Centre team, working on a rota basis. Set clear goals and provide strategies to achieve them. To effectively manage the Assistant Managers. Recruitment, Performance and Training To manage the recruitment, training and development of Customer Contact Centre team. Provide guidance and support to the Assistant Managers through regular Reviews and ensure that they provide the same to their teams. To lead by example, taking calls during peak call times to demonstrate excellent call handling techniques. To conduct regular meetings / huddles / communication with Customer Support staff to discuss department priorities, KPI results and individual performance concerns. Targets and Customer Service To set clear short and long term goals in order to achieve agreed targets, re-evaluating as change occurs. To ensure the Customer Contact Centre team take ownership of any customer issues and follow agreed processes to resolve them quickly and efficiently. Call Quality To review monthly Call Quality Audit reports, ensuring the coaching provided to team members meets Company requirements. To highlight ongoing performance issues and support with actions to resolve them. To ensure the Assistant Contact Centre Managers are delivering required coaching to team members, setting clear objectives and tracking improvement. To use data from mystery shops and call review software to highlight and report on call quality trends, identifying training needs. Department Efficiency To manage the daily running of the Customer Contact Centre , including overseeing all interaction with customers, reviewing and improving processes and procedures to sales and customer service where needed, to achieve expected standards. To ensure Customer Contact Centre operates effectively and activities are aligned to departmental and Company objectives. To ensure the department is adequately staffed and trained to deliver agreed service standards. Administration, Analysis and Reporting To take responsibility for the accurate completion of department administration, ensuring that self and others correctly produce and interpret reports and analyse and continually improve performance. To report monthly to senior management about department progress, challenges and solutions. To adhere to and manage the department budget. To keep up to date with industry developments and apply best practices to continually improve department performance. This is a fantastic opportunity offered with some unrivalled benefits that will be discussed upon application with you. Please do APPLY asap for quick interviews. Due to high response levels only suitable candidates will be contacted back on this occasion but your details will be retained by We Work Recruitment for future job opportunities unless stated otherwise on your application that you do not wish us to hold your details to seek out other suitable roles for you.

    Date Submitted: 19/10/2018